Refunds / Returns Policy

Can I top up the card?

You cannot top up the spending power on your card with additional funds - this is a single-load card. You may not obtain any cash advance with your card or redeem your card for cash or return the card for a refund. The card is not linked to a bank account or similar account in your name. From the expiry, revocation or cancellation of the card, you have no right to the card's balance, and the issuer has no further liability to you regarding the balance.

Lost or stolen or damaged card

You should treat an activated card as if it were cash. If you lose the card, or if it is stolen, please phone 1300 079 267 immediately, so the card can be disabled.

We will not reimburse you for any transactions conducted by an unauthorised person prior to your informing us of the card's loss. You will be protected from any subsequent loss if you satisfy certain conditions.

If the available balance on the lost, stolen or damaged card exceeds $15 at the time you phone, you may order a replacement card, for which a fee of $15 will be charged by deducting it from the card's balance.

Refunds / Returns Policy

GiftCardPlanet.com.au will not accept returned goods unless required under the Trade Practices Act 1974 (Cth).